This Privacy and Cookie Policy explains how we (“us” or “our”) collect, use, and protect your personal information when you use our website www.studioofstone.com, place an order, or interact with us. It also explains how cookies and similar technologies are used on our Site.
1. Personal Data We Collect
We may collect and process various types of personal data, including but not limited to:
- Contact details (name, email address, phone number, billing and shipping addresses).
- Payment and transaction details (handled securely by our payment processors).
- Account details (if you create an account on our Site).
- Communication records (emails, messages through our contact form or chat).
- Technical information (IP address, browser type and version, device information, operating system, access times).
- Log data (pages visited, time spent, referring websites, and other diagnostics automatically provided by your browser).
- Information you voluntarily provide (survey responses, product reviews, form inputs).
- Other data as necessary (for example preferences, marketing data, location data) when reasonably required for the purposes described.
2. Purposes of Data Processing
We process your personal data for the following purposes:
- To process and fulfill orders.
- To handle payments, refunds, and billing.
- To arrange delivery of products.
- To respond to customer inquiries and provide support.
- To comply with legal and regulatory obligations (accounting, tax, fraud prevention).
- To improve our Site, services, and customer experience.
- To conduct marketing, retargeting, and advertising campaigns (including through third-party platforms), only where consent is obtained or to the extent permitted by law.
- To analyze traffic and usage via analytics tools.
- To detect, prevent, and investigate fraud or security issues.
3. Legal Basis for Processing
- Contract performance – when processing is necessary to fulfill your order or related services.
- Legal obligation – compliance with tax, accounting, consumer protection, and other laws.
- Legitimate interests – for improving services, ensuring security, fraud prevention, and internal business operations.
- Consent – for non-essential processing (marketing, analytics, cookies) where required under applicable law.
4. Data Retention
- Order and customer data: stored for a maximum of 1 year, unless longer retention is required by law.
- Communication records: stored for up to 12 months.
- Cookie, analytics, and log data: retained according to provider policies or until you withdraw consent.
- We periodically review and purge data that is no longer necessary for the stated purposes.
5. Data Sharing
We may share your personal data with trusted third parties, including but not limited to:
- E-commerce, hosting, and payment platforms.
- Courier and logistics companies for shipping.
- IT, cloud service, and infrastructure providers (for database, storage, backup, hosting).
- Marketing, advertising, and email service providers (for campaigns, retargeting, newsletters).
- Analytics and monitoring providers (for site performance, usage metrics).
- Professional advisors, auditors, regulators, or legal authorities when required by law.
We only share data when necessary and with appropriate safeguards.
We do not sell or rent your personal information to third parties.
6. International Data Transfers
Some of our service providers may process or store data outside the European Economic Area (EEA). In such cases, we ensure adequate protections (like the EU Standard Contractual Clauses) are in place.
7. Cookies and Tracking Technologies
7.1 Cookie Categories
We use cookies and similar technologies and group them into categories, including:
- Necessary cookies – essential for basic site operation (e.g. login, checkout).
- Performance / Analytics cookies – to analyze site usage and performance.
- Functional cookies – to remember preferences or settings.
- Advertising / Targeting cookies – to deliver relevant ads and track effectiveness.
7.2 Third-Party Cookies
Third-party providers (e.g. advertising networks, social media platforms) may place cookies via our Site. Those cookies are governed by those providers’ privacy policies. We do not control them.
7.3 Consent and Control
You can manage or disable cookies through your browser settings or via our cookie consent banner. If you withdraw consent for non-essential cookies (analytics or advertising), those cookies will stop being dropped or used.
7.4 Retention
The retention period for cookies depends on their purpose and the third-party provider’s policies.
8. Third-Party Websites and Applications
Our Site may contain links to external websites or applications. Use of such links is at your own risk. These external services are not governed by this policy – their privacy practices are their own, and we are not responsible for them. We encourage you to review the privacy policies of sites you visit via our links.
9. Your GDPR Rights
You have the right to:
- Request access to your personal data.
- Request correction or deletion.
- Request restriction of processing.
- Object to processing (especially for marketing).
- Request data portability.
- Withdraw consent at any time (for consent-based processing).
You may also lodge a complaint with your national Data Protection Authority if you believe your rights have been infringed.
To exercise your rights or make such requests, contact us at: info@studioofstone.com.
10. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
11. Policy Updates
We may revise this Privacy and Cookie Policy periodically.